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suhaspatwa
Joined: 07 Aug 2007
Posts: 1
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 Posted: Tue Aug 07, 2007 5:42 am Post subject: Blue screen of Death when pressed Screen Popup tool |
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| I have windows xp japanese, and have latest wakan installed, I have been facing the problem with Screen Popup tool, as when i press this button, a blue screen with some memory address shows, and then i have to restart the computer, ather functions are working fine, but only this has got some problme, please tel me whats wrong with me, I havent changed any default settings |
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tony
Co-Admin
Joined: 27 Nov 2003
Posts: 750
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| Posted: Wed Aug 08, 2007 7:20 pm Post subject: |
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My guess is that the key issue is the fact that you have a Japanese version of the operating system-- the way the screen popup tool works is very sensitive to the operating system environment. Unfortunately, I do not have a Japanese version of Windows to test on, so there's not much I can do to help.
Is there anyone in the forum who has used the screen popup tool successfully under Japanese Windows XP? |
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adie
Joined: 21 Oct 2007
Posts: 1
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| Posted: Sun Oct 21, 2007 2:04 pm Post subject: |
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I've got simmilar problem on Polish Windows XP Pro. When I click SC bottom bar is replaced with black colour, cannot launch TaskManager by key and sometimes blue screen appears and I got following minidump:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8a07d020, Terminating object
Arg3: 8a07d194, Process image file name
Arg4: 805d11f8, Explanatory message (ascii)
Debugging Details:
------------------
PROCESS_OBJECT: 8a07d020
IMAGE_NAME: csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: csrss
FAULTING_MODULE: 00000000
PROCESS_NAME: csrss.exe
EXCEPTION_RECORD: ba07ed48 -- (.exr ffffffffba07ed48)
ExceptionAddress: 00179748
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000008
Parameter[1]: 00179748
Attempt to execute non-executable address 00179748
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod "0x%08lx" odwo
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukcja spod "0x%08lx" odwo
WRITE_ADDRESS: 00179748
BUGCHECK_STR: 0xF4_C0000005
STACK_TEXT:
ba07e890 805d039f 000000f4 00000003 8a07d020 nt!KeBugCheckEx+0x1b
ba07e8b4 805d12a3 805d11f8 8a07d020 8a07d194 nt!PspCatchCriticalBreak+0x75
ba07e8e4 8054086c 8a07d268 c0000005 ba07ed20 nt!NtTerminateProcess+0x7d
ba07e8e4 80500679 8a07d268 c0000005 ba07ed20 nt!KiFastCallEntry+0xfc
ba07e964 804fe6aa ffffffff c0000005 ba07ed64 nt!ZwTerminateProcess+0x11
ba07ed20 80501db7 ba07ed48 00000000 ba07f0d4 nt!KiDispatchException+0x3a0
ba07f0a4 80544137 00b9fc54 00b9fc70 00000000 nt!KiRaiseException+0x175
ba07f0c0 8054086c 00b9fc54 00b9fc70 00000000 nt!NtRaiseException+0x33
ba07f0c0 00179748 00b9fc54 00b9fc70 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00b9ff74 00000000 00000000 00000000 00000000 0x179748
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe
BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe
Followup: MachineOwner
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management
Joined: 29 Nov 2007
Posts: 2
Location: Tokyo, Japan
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| Posted: Thu Nov 29, 2007 2:10 am Post subject: |
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| tony wrote: | My guess is that the key issue is the fact that you have a Japanese version of the operating system-- the way the screen popup tool works is very sensitive to the operating system environment. Unfortunately, I do not have a Japanese version of Windows to test on, so there's not much I can do to help.
Is there anyone in the forum who has used the screen popup tool successfully under Japanese Windows XP? |
I am also having this problem with my friends computer. We are both using the Japanese XP OS system and mine works perfectly fine and his works great except for the screen pop up tool. When he presses it, his computer then restarts. Mine does not restart.
Do you have a fix for this or an explanation on how to make it work. It also works fine on my US version of XP. |
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tony
Co-Admin
Joined: 27 Nov 2003
Posts: 750
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| Posted: Thu Nov 29, 2007 4:06 am Post subject: |
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management,
Could you check whether there is a system update which your friend has installed on his version of XP which you do not have installed on your Japanese version of XP?
No, unfortunately we never got enough information on this problem to understand what was happening, much less to provide a workaround. If my guess that a system update is responsible is correct, the difference between your list of updates and your friend's might be helpful information. If there are differences, and the updates can be rolled back, you might even want to try rolling them back one at a time on your friend's machine and see if you can find one that makes the difference. But it is possible that my guess is wrong and that this would not help. Also, some system updates cannot be uninstalled and reinstalled.
--Tony |
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wakan
Site Admin
Joined: 18 Oct 2003
Posts: 920
Location: Prague, Czech Republic
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